ORDERS

Your orders is normally sent from our storage within 2-7 business days.

Yes, you can change an order that has already been submitted unless it has the status of Being Fulfilled. Click the Change order button from your order view and edit the products and shipping options from there.

Yes, you can change an order that has already been submitted unless it has the status of Being Fulfilled. Click the Change order button from your order view and cancel the order from there.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.

Your orders is normally sent from our storage within 2-7 business days.

Shipping times vary depending on where you’re located. For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

SHIPPING

We ship worldwide.

We aim to deliver the orders in the same region they’re fulfilled. We currently have fulfillment facilities within the United States, Mexico, Latvia, Spain, Canada as well as partner facilities in Japan and Australia from which orders can be shipped from. Once an order is placed we would route it through the fulfillment facility where the specific item is in stock and where it would be most efficient to ship it from.

Shipping fees vary from country to country, the weight of an item and the size of your order. This is calculated at checkout.

You get FREE SHIPPING on orders over 100$ worldwide.

You will be liable for all import duties, customs, and taxes. These will be due at the point of, or after, delivery.

Please be aware that Little Rainbow Family does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to.

Unfortunately, we can’t tell you what the cost will be as these charges vary and packages going through customs are randomly selected.

If you receive an email that your package has been delivered but you have not received it, then please email us (littlerainbowfamily@gmail.com) and we will assist you. Any "Unreceived package" claims must be made within 30 days of the date that you were notified that it was delivered. Any claims after the 30 day period will not be accepted.

For international orders, if the tracking says your order was delivered but you haven't received it, please contact customs right away! You may need to pick up your package.

RETURNS & EXCHANGES

All products on this site are made to order so as a result we do not accept any returns or exchanges. All sales are final so you should double check to make sure you are ordering the correct size product.

If you received a defective item, we'll gladly replace it as long as you contact us within 30 days of receiving your order. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.

ITEMS CARE

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Your clothes can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

Matte Black and Glossy Black Magic Mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

The same goes for our Enamel Mugs that should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs

-it can damage their coating.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Your tote bag and drawstring bag can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Pillow cases can be machine-washed without bleach on a cold cycle, and they can be tumble-dried on low heat. They can't be ironed or dry-cleaned.

Laptop sleeves can be machine-washed cold with like colors at no more than 86ºF (30ºC). Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.

The cover of the Bean Bag can be machine-washed cold and tumble-dried on a low cycle. Don't use bleach. They can't be ironed and dry-cleaned.

GENERAL

Yes. It is important to us to be as environment friendly as possible so that you can feel good about wearing our clothes and use our products. We use printful which print-on-demand service. You can read more about how the clothes are made, packed and shipped here.

ARE YOU MISSING SOMETHING?

We would love to hear your thoughts and ideas for future designs.

Feel free to send us an email to littlerainbowfamily@gmail.com or fill out our contact form.

You can also find us on Instagram and Facebook.

We’d love to hear from you!

Feel free to send us an email to littlerainbowfamily@gmail.com or fill out our contact form.

You can also find us on Instagram and Facebook.